Tag Archives: complaints

Common Client Complaints – Housebreaking Issues – By Ben Kersen

by benkersen

Common Client Complaints – By Ben Kersen (written by Nancy Noden)
Housebreaking Issues

A common complaint that we hear from future clients of Ben Kersen and the Wonderdogs is difficulty in teaching a puppy or young dog to be housebroken.

Ben Kersen’s approach is one of prevention, make sure that your dog does not have the opportunity to do it’s business in the house.  Ben says “If you are holding your puppy in your arms, very few will have an accident in this situation”.  If you are using a crate with your dog, put them in the crate if you are unable to watch them.  Another safe situation is to put the dog outside in a secure fenced yard as ideally this is where you want them to go.

DSC_0034Clients will often forget to watch their puppy when they are inside and this is when the accidents happen, the pup will go off into a corner of the house and do it’s business.  Instead, Ben recommends watching your puppy like a hawk and taking it outside frequently.  Don’t forget the importance too of praising it immediately when it does it for going in the correct area.

Ben has had great success using this method with his own Wonderdogs to the point that one of his dogs, Shiloh, never had an accident in the house in her many years in the Kersen household.

Until Next Time,
Ben Kersen
Ben Kersen & the Wonderdogs
http://www.wonderdogs.ca

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Complaints from Clients – By Ben Kersen

by benkersen

Complaints from Clients
By Ben Kersen

When meeting a new client (whether they are interested in our Group Dog Training Classes, Individual Dog Training Lessons or our Professional Dog Trainers program) they come with some common complaints and negative attitudes about their dogs.  They are often at their wits end and mentally have their dog partway to the local animal shelter.  Most have tried other dog trainers with little to no luck and have pretty much given up all hope of living the life they envisioned when they first brought their furry friend home.  Thankfully, for whatever reason, they decided to give their dog one last try and called Ben Kersen and the Wonderdogs for help.  And I am always so glad they did as most of the problems I see can not only be resolved but can be resolved very quickly.

Over the next few blogs I will cover some of the most common dog complaints we get from our new customers and outline some steps in dealing with these issues.

Client Complaints - Ben Kersen & the WonderdogsUntil Next Time,
Ben Kersen
Ben Kersen & the Wonderdogs
Victoria, BC
www.wonderdogs.ca